Privacy Policy

Firstly, we value you privacy as we do our own, and any information you supply to us is used ONLY by Winding Roads and is never shared with or sold to any third party. If a customer wishes for their information to be removed from our database, you can request this by emailing us at - sales@windingroads.co.uk.
Secondly, we do not retain credit card details on our system. The only information we store is a customer's transaction history, plus address and contact details as entered in the account setup process. When payment is made by card on our site, the payment is handled by Sage Pay using their secure servers, we do not see or have access to your card details.
The details you supply to us may be used for by us only, for marketing purposes. Winding Roads do carry out limited and infrequent email marketing, and customers are always given the option to opt out from these emails. Customers will not be sent large volumes of 'spam' e-mail.
Phone numbers are requested specifically to allow Winding Roads or our couriers to contact you in the event of a delivery or order problem. A phone call is often the fastest and easiest to do this, so please provide accurate information. Winding Roads do not carry out telephone marketing and NEVER pass this information to others that do.
Here is a list of the information we collect, and why it is necessary to collect it:
1 Basic identification and contact information, such as your name and contact details.
This information is used:
1.1 to provide you with the services which you request;
1.2 to maintain our accounts;
1.3 for billing;
1.4 to enable us to answer your enquiries;
1.5 for verifying your identity for security purposes;
1.6 for marketing our services and products;
1.7 to help make our web site as useful to you as possible;
1.8 information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.
2 Your domain name and e-mail address
are recognised by our servers and the pages that you visit are recorded. This information is used:
2.1 in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
2.2 to send you news about the services to which you have signed up;
2.3 to tell you about other of our services.
3 Financial information, including credit card details
This information is used to obtain payment for goods and services you have ordered from us. This information is never actually received by us. The page where this information is given by you is controlled by our contract merchant service provider, HSBC. Such information is automatically encrypted, and later decrypted for use. It never touches our system.
4 Information volunteered by you
for a particular purpose, for example a personal profile, survey, job application form, or contest. This information will be used exclusively for the purpose for which you have provided it. Information is disclosed to third parties only where the third party concerned qualifies in whatever way the web site page requires. We will make absolutely clear on the face of the page, any intention to publicise the name of a winner.
5 Affiliate information
This is information given to us in the course of your business and ours as you have applied to join our affiliate scheme. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. This information is used :
5.1 to maintain our accounts and affiliate records;
5.2 for billing;
5.3 to enable us to answer your enquiries;
5.4 for verifying your identity for security purposes;
5.5 to send you news about the services to which you have signed up;
5.6 to tell you about other of our services.
6 Business information
This is information given to us in the course of your business and ours, such as in relation to your application to partner with us or advertise with us. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you and any partner to reciprocate this policy.
7 Disclosure to Government
and their agencies. We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
8 Information request
At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
This confidentiality policy has been compiled so as to comply with current UK, US and EU legislation, so far as we are aware. If you have any question regarding the confidentiality policy, please contact us at:
Winding Roads Ltd
Castle Lane
Melbourne
Derby
DE73 8JB
email - sales@windingroads.co.uk
Copyright Andrew Taylor and Net Lawman Ltd 2002.www.NetLawman.co.uk