Shipping & Returns Information

Shipping

We may deliver your goods in instalments if all the goods are not available for dispatch at the same time.

Overseas / Shipping Charges

We supply to both UK and international customers. If your country is not listed at the Checkout page, please contact us for a shipping quote.

No additional duties or taxes are applicable to any goods supplied within the UK. 

For customers outside of the UK, we supply goods exclusive of UK taxes. UK tax is automatically removed from the price at the Checkout once you have selected your shipping destination. Local import duties, taxes, and brokerage fees are the recipient's responsibility.  If you have any questions regading local duties and taxes then you should check with your country's customs office to determine what these additional costs will be prior to ordering.

Stock Availability

We do not guarantee availability from stock for all items. We generally hold most universal items in stock, most of the time, but on occasions parts may not be available due to circumstances beyond our control. Due to the sheer volume, like most retailers we are unable to hold bike specific parts for all models in stock, though we aim to try and hold most popular items on the shelf. We aim to dispatch most goods within 48 hours of order, and deliver most products within 2 - 14 days.

Returns

Please contact us first if you wish to return any products to us, Either by telephone on 01332 811235 or by email. Do not return goods to our corrspondence address above. Goods must be returned in an unused new condition and in original packaging within 14 days of receipt. All returned goods should be sent by Recorded Delivery or a similar secure service, within 14 days. Please include your name, address and invoice number in the package and reason for return.

To qualify for refund or replacement, items must be new, unused or fitted and returned in their original packaging with all tags and stickers attached. Any items returned to us for a refund other than a genuine warranty claim that were subject to free carriage, will be subject to a charge to cover our delivery costs and administration fee which is currently £6.95. We refund the cost of goods only, as shipping / postage charges are costs we incur on your behalf.

Goods which are bike specific and have been ordered in for you are deemed special order items, and cannot be returned, exchanged or refunded unless faulty or defective.

Please note we do not refund shipping costs unless the goods were delivered faulty or incorrectly. Special order items cannot be refunded. To qualify for refund or replacement, items must be new, unused or fitted and returned in their original packaging with all tags and stickers attached. Any items returned to us for a refund other than a genuine warranty claim that were subject to free carriage, will be subject to a charge to cover our delivery costs and administration fee which is currently £3.95. Any items returned to us for a refund other than a genuine warranty claim that were subject to free carriage, will be subject to a charge to cover our delivery costs and administration fee which is currently £3.95.

Warranty

All of the products sold on this website are offered with a standard,12 month, UK warranty and or guarantee on a ‘return to base’ basis. Neither we nor the manufacturer are responsible for any shipping costs to return goods unless faulty or defective at time of delivery.  

Defective Items

In the unlikely event that a product is faulty or defective, it should be returned to us within 14 days of the delivery to you, a replacement item will be offered, if this is not acceptable then you will be given a full refund in accordance with your statutory rights as a consumer. Our full liability is limited to the cost of goods only.

Cancellations

You may not cancel or return orders for goods that are bike specific, are non stock items, or have been specially ordered or commissioned or personalised goods.

This page is a summary of some of of our Terms & Conditions, for full information, please refer to our full Terms & Conditions via this link - click here.