Shipping & Returns Information
We may deliver your goods in instalments if all the goods are not available for dispatch at the same time.
Overseas / Shipping Charges
We supply to both UK and international customers.
If your country is not listed at the Checkout page, please contact us
for a shipping quote.
No additional duties or taxes are applicable to any
within the UK or EU. (Businesses within the EU can be supplied net of UK
they provide us with a valid EU tax number).
For customers outside of the EU, we supply goods exclusive of UK taxes. UK tax is automatically removed from the price at the Checkout once you have selected your shipping destination. Local import duties, taxes, and brokerage fees are the recipient's responsibility. If you have any questions regading local duties and taxes then you should check with your country's customs office to determine what these additional costs will be prior to ordering.
We do not guarantee availability from stock for all items. We generally hold most items in stock, most of the time, but on occasions parts may not be available due to circumstances beyond our control. We aim to dispatch most goods within 48 hours of order, and deliver most products within 2 - 14 days.
you wish to return any products to us for any reason,
please contact us first on 00 44 (0) 1332 865 006 or by email within 7
days. Goods must
be returned in an unused new condition and in original packaging within 7
of informing us of your intention to return them. All returned goods
should be sent by Recorded Delivery or a similar
secure service to ensure goods arrive safely back to us, as they remain
your property and responsibility until signed for by us. Please include
name, address and invoice number in the package and reason for return.
refund the cost of goods only, as shipping / postage charges are costs
we incur on your behalf. Goods which are bike specific and have been
ordered in for you are special order items and cannot be returned,
exchanged or refunded unless faulty
or defective. Goods will only be exchanged or refunded once we are in
receipt of the returned items.
We refund 100% of the cost goods returned, we do
handling fees for goods returned within 7 days. After 7 days we may
accept the return of goods at our discretion, and reserve the right to
charge a re-stocking fee for these items.
the unlikely event that a product is faulty or defective,
it should be returned to us within 14 days of the delivery to you, a
replacement item will be offered, if this is not acceptable then you
given a full refund in accordance with your statutory rights as a
consumer.Our full liability is limited to the cost of goods only.