About Us
Winding Roads was established in 2004 to bring quality accessories the motorcycle market, and we are an authorised UK distributor for Shock Factory motorcycle shock absorbers. All of Shock Factory’s products are built to customer order and specification. As all our products are built to order, we carry no stock and hence we are not a high street retail shop, but an internet based business, and so unfortunately are not able to able to accomodate vistors except by prior appointment.
Visitors
As we do not have an on-site showroom or facilities for the public, we are unable accomodate customers on site.
Our contact hours
Monday to Friday - 10.00am to 3.30pm, please call us on 07768 852552.
Our correspondence address is
Winding Roads Ltd
PO Box 8637
Derby
DE1 9RD
Do not return goods to this address - please contact us via email or telphone first.
Email: sales@windingroads.co.uk
Winding Roads Limited is registered in England 05130977. VAT number GB940748117. EORI number GB940748117000
If you have any concerns or complaints with either our service to you or our web site, we value your opinion and you can e-mail these to us at sales@windingroads.co.uk.
We aim to respond to any complaint or concern within 3 working days. We will keep you informed via e-mail of the outcome. We welcome and value constructive comment on how we can improve our products and services to you.
All orders are processed in accordance with our terms and conditions of trading which can be found by clicking the appropriate link button.
Please note: Specially ordered items cannot be returned unless faulty or defective.
Payments -
We offer a secure payment facilites accepting most major credit / debit cards through PayPal.
We no longer accept payment by cheque, but payment can be made by bank transfer (for UK transactions only) if you prefer. Please contact us for our banking details. Goods will only be dispatched when funds are cleared into our account.
All credit / debit card transactions are fully security checked prior to dispatch of goods. Random detailed checks and telephone verification checks are also carried out.
Off Line / Telephone Orders -
If you are unsure about placing an order on line and would prefer to speak to us directly then please phone us on 07768 852552 to place your order. Callers fom outside the UK, please call us on 00 44 7768 852552.
Returns -
Please contact us first if you wish to return any products to us, Either by telephone on 07768 852552 or by email. Do not return goods to our corrspondence address above.
Please note: Goods which are bike specific and have been ordered in for you are deemed special order items, and cannot be returned, exchanged or refunded unless faulty or defective.
Warranty
All of the products sold on this website are offered with a standard,12 month, UK warranty and or guarantee on a ‘return to base’ basis. Neither we nor the manufacturer are responsible for any shipping costs to return goods unless faulty or defective at time of delivery.
Prices
The prices are correct at the time of posting. Due to circumstances beyond our control these can alter without prior notice. All prices include UK VAT at the current rate of 20%. All transactions are charged in Pounds Sterling. UK VAT is not charged on orders for delivery outside of the EU.
Stock Availability
All Shock Factory shock absorbers are built to custome order and specific requirements. We aim to process and delivery orders within 7-10 working days, depending on fcatory workload.
Cancellations
You may not cancel or return orders for goods that are bike specific, are non stock items, or have been specially ordered or commissioned once the order has been placed with the factory.
Credit Card Fraud
Due entirely to the increase in credit card and mail order fraud, we reserve the right to send goods only to a card holders address which has been verified with the card provider company.
For full details of our Terms & Conditions of Trading please click the appropriate link button below.
Privacy
By using this website you consent to the use of cookies. We value you as a customer and your privacy is important to us. We NEVER pass or sell your details to any other business or third party for commercial or other use, other than for courier notifcation purposes. For further details see our Privacy Policy.
E&OE