About Us

Winding Roads was established in 2004 to bring quality accessories the motorcycle market, and we are an authorised UK dealer for Shock Factory motorcycle shock absorbers. All of Shock Factory’s products are built to customer order and specification. As all our products are built to order, we carry no stock and hence we are not a high street retail shop, but an internet based business, and so unfortunately are not able to able to accomodate vistors except by prior appointment.

Visitors 

As we do not have an on-site showroom or facilities for the public, we are generally unable accomodate customers on site.

Our contact hours 
Monday to Friday - 10.30am to 3.30pm, please call us on 01332 811235.


Our correspondence address is 

Winding Roads Ltd
PO Box 8637
Derby
DE1 9RD

Do not return goods to this address - please contact us via email or telphone first.

Email: sales@windingroads.co.uk
 

Winding Roads Limited is registered in England 05130977. VAT number GB940748117. EORI number GB940748117000

 
Complaints 

If you have any concerns or complaints with either our service to you or our web site, we value your opinion and you can e-mail these to us at sales@windingroads.co.uk.

We aim to respond to any complaint or concern within 3 working days. We will keep you informed via e-mail of the outcome. We welcome and value constructive comment on how we can improve our products and services to you.

If you have any queries about your order please contact us at - sales@windingroads.co.uk.
 
Order Process

All orders are processed in accordance with our terms and conditions of trading which can be found by clicking the appropriate link button.

We want you to be fully satisfied with the goods you purchase from Winding Roads. If for any reason you are dis-satisfied with the goods you have purchased please contact us immediately to arrange return, when a full refund (goods only) or replacement will be offered (subject to terms and conditions).

Please note, specially ordered items cannot be returned unless faulty or defective.

Payments -

We offer a secure payment facilites accepting most major credit / debit cards through PayPal.

We no longer accept payment by cheque, but payment can be made by bank transfer (for UK transactions only) if you prefer. Please contact us for our banking details. Goods will only be dispatched when funds are cleared into our account.

All credit / debit card transactions are fully security checked prior to dispatch of goods. Random detailed checks and telephone verification checks are also carried out.

Off Line / Telephone Orders -

If you are unsure about placing an order on line and would prefer to speak to us directly then please phone us on 01332 811235 to place your order. Callers fom outside the UK, please call us on 00 44 1332 811235.

Returns -

Please contact us first if you wish to return any products to us, Either by telephone on 01332 811235 or by email. Do not return goods to our corrspondence address above. Goods must be returned in an unused new condition and in original packaging within 14 days of receipt. All returned goods should be sent by Recorded Delivery or a similar secure service, within 14 days. Please include your name, address and invoice number in the package and reason for return.

To qualify for refund or replacement, items must be new, unused or fitted and returned in their original packaging with all tags and stickers attached. Any items returned to us for a refund other than a genuine warranty claim that were subject to free carriage, will be subject to a charge to cover our delivery costs and administration fee which is currently £6.95. We refund the cost of goods only, as shipping / postage charges are costs we incur on your behalf.

Goods which are bike specific and have been ordered in for you are deemed special order items, and cannot be returned, exchanged or refunded unless faulty or defective.

Warranty

All of the products sold on this website are offered with a standard,12 month, UK warranty and or guarantee on a ‘return to base’ basis. Neither we nor the manufacturer are responsible for any shipping costs to return goods unless faulty or defective at time of delivery.

Prices

The prices are correct at the time of posting. Due to circumstances beyond our control these can alter without prior notice. All prices include UK VAT at the current rate of 20%. All transactions are charged in Pounds Sterling. UK VAT is not charged on orders for delivery outside of the EU.

Stock Availability

We do not and cannot guarantee availability from stock for all items. We do try our best, but for some manufacturers, their ranges are simply too large for us to afford to be able to stock everything, all the time. So,on occasions parts may not be available due to circumstances beyond our control. We aim to dispatch most goods within 48 hours of order, and deliver most products within 2 - 14 days. 

Cancellations

You may not cancel or return orders for goods that are bike specific, are non stock items, or have been specially ordered or commissioned or personalised goods.

Credit Card Fraud

Due entirely to the increase in credit card and mail order fraud, we reserve the right to send goods only to a card holders address which has been verified with the card provider company.

For full details of our Terms & Conditions of Trading please click the appropriate link button below.

Privacy

By using this website you consent to the use of cookies. We value you as a customer and your privacy is important to us. We NEVER pass or sell your details to any other business or third party for commercial or other use. For further details see our Privacy Policy.

E&OE