About Us

Winding Roads was established in 2004 to bring quality motorcycle accessories and products to the motorcycle market. Frustrated at the lack of choice and the quality of products to fit the types of bike we rode, we decided we couldn’t be the only ones out there looking for good quality kit. Since then we have become the UK importers for a number of now established, quality brands, as well as retailers for a number of other quality brands as well.

Unlike many internet sellers we are a real ‘bricks and mortar’ company, we do not operate from a garage or bedroom at home. However we are not a high street retail shop, and so unfortunately are unable to accomodate vistors except by prior appointment.

Privacy

We value you as a customer and your privacy is important to us. We NEVER pass or sell your details to any other business or third party for commercial use. For further details see our Privacy Policy.

Visitors

As we are an internet mail order company and not a high street retail shop, we are unfortunately unable to accomodate vistors except by prior appointment.

Our contact hours are -
 

Monday to Friday - 10.30am to 3.30pm, please call us on 01332 811235.

Our registered address is -

Winding Roads Ltd
Castle Lane
Melbourne
Derby
DE73 8JB

Email: sales@windingroads.co.uk
 

Winding Roads Limited is registered in England 05130977. VAT number GB940748117. EORI number GB940748117000

 
Complaints

If you have any concerns or complaints with either our service to you or our web site, we value your opinion and you can e-mail these to us at sales@windingroads.co.uk.

We aim to respond to any complaint or concern within 3 working days. We will keep you informed via e-mail of the outcome. We welcome and value constructive comment on how we can improve our products and services to you.

If you have any queries about your order please contact us at - sales@windingroads.co.uk.
 
Order Process

All orders are processed in accordance with our terms and conditions of trading which can be found by clicking the appropriate link button.

We want you to be fully satisfied with the goods you purchase from Winding Roads. If for any reason you are dis-satisfied with the goods you have purchased please contact us immediately to arrange return, when a full refund (goods only) or replacement will be offered. Please note, specially ordered items cannot be returned unless faulty or defective.

Payments

We offer a secure payment facilites accepting most major credit / debit cards through Sage Pay. When you enter your confidential credit card details your order is transferred for processing by Sage Pay. Your credit card details are not stored on our server.

Sage Pay, is approved as a payment solutions provider by all the major UK banks including Lloyds TSB, Bank of Scotland and HSBC.

Sage Pay uses industry standards for secure encrypted communication over the World Wide Web. HTTP/SSL is supported by nearly all web browsers, including Netscape Navigator and Microsoft Internet Explorer. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Once the transaction is approved by Sage Pay, you will be sent an e-mail confirmation and we will receive your order. Using these safety measures means that we can ensure that the risk of online credit card use is generally lower than traditional "low-tech" transactions.

We no longer accept payment by cheque, but payment can be made by bank transfer (for UK transactions only) if you prefer. Please contact us for our banking details. Goods will only be dispatched when funds are cleared into our account.

We also accept paymnet via PayPal.

All credit / debit card transactions are fully security checked prior to dispatch of goods. Random detailed checks and telephone verification checks are also carried out.

Off Line / Telephone Orders

If you are unsure about placing an order on line and would prefer to speak to us directly then please phone us on 01332 811235 to place your order. Callers fom outside the UK, plase call us on 00 44 1332 811235.

Returns

If you wish to return any products to us, please contact us on 01332 811235 or by email immediately. Goods must be returned in an unused new condition and in original packaging within 7 days of receipt. All returned goods should be sent by Recorded Delivery or a similar secure service, within 7 days. Please include your name, address and invoice number in the package and reason for return. We will refund cost of goods only. Special order items cannot be refunded.

Prices

The prices are correct at the time of posting. Due to circumstances beyond our control these can alter without prior notice. All prices include UK VAT at the current rate of 20%. All transactions are charged in Pounds Sterling. UK VAT is not charged on orders for delivery outside of the EU.

Stock Availability

We do not and cannot guarantee availability from stock for all items. We do try our best, but for some manufacturers, their ranges are simply too large for us to afford to be able to stock everything, all the time. So,on occasions parts may not be available due to circumstances beyond our control. We aim to dispatch most goods within 48 hours of order, and deliver most products within 2 - 14 days.

Credit Card Fraud

Due entirely to the increase in credit card and mail order fraud, we reserve the right to send goods only to a card holders address which has been verified with the card provider company.

For full details of our Terms & Conditions of Trading please click the appropriate link button below.

E&OE