Frequently Asked Questions
Frequently Asked Questions
Shipping & Returns
details about 'Shipping & Returns' simply click the link at the
bottom of the page. Please always contact us prior to returning any
goods for refund or exchange.
VAT & Local Taxes
These are also explained in the Shipping & Returns link at the bottom of the page. Basically, if the delivery address is in the EU you pay the VAT, if not you don't. EU businesses can be supplied net of VAT on production of a valid VAT number. Deliveries outside of the EU will be subject to local taxes. We do not supply false customs declarations.
Currency & Payments
Winding Roads is a UK company and all our prices and payments are taken
in UK pounds (£). We accept on line payments by Visa, Mastercard,
PayPal and bank transfer.
We try to keep our products on the shelf wherever possible, but seasonal demands and fluctuations can lead to some items being unavailable at times. So we do not guarantee availability from stock for all items. We aim to dispatch most goods within 48 hours of order, and non-stock products within 2 - 14 days.
Winding Roads is a mail order business, and not a traditional 9 to 5 'shop'. However, we do have a showroom and welcome visitors who wish to come and look at products and options prior to purchase. If you do wish to visit please give us a call in advance as the demands of our business mean we can often be busy elsewhere.
We are a business and need to earn a profit to pay the bills the same as everyone else. When comparing the cost of goods in the US and elsewhere with our prices, please bear in mind the costs of shipping, import duties, transaction / brokerage charges and VAT, which can easily add 30% plus to the listed price. Asking US suppliers to ship as a "Gift" does not avoid these charges where the value is over £40, and false declarations can lead to goods being confiscated at Customs.
in mind that any problems with goods purchased outside of the UK will
need to be returned to that supplier. We accpet no responsibility for
problems with products / brands we import / sell but have not supplied.
hard to price products at a margin that allows us to stay in business
and give a fair return on our time and investment. We dont subscribe to
'overprice it and then discount it' model of sales that larger retailers
selling Far East products do, and you won't find us at the regular
"discount bazaar" shows selling off products at less than cost. We try
to sell quality products at fair prices, you would be rightly offended
if your boss asked you to work for 15% less this week, so please try not
to ask us to.
We try to be as accurate as possible when detailing dimensions and capacities of our products, but do not guarantee or take repsonsibilty for and inaccuracies that may occur.
Credit Card Fraud
Due entirely to the increase in credit card and mail order fraud, we reserve the right to send goods only to a card holders address which has been verified with the credit card company.
For full details of our Terms & Conditions of Trading please click the appropriate link button below.